Maintenance Request


It is a strict policy of this office that all maintenance requests are presented in writing/email before they can be acted upon.  All maintenance is to be emailed to:   or alternatively  you can fill in your details below.

Please note that all maintenance will be auctioned within 7 days of receiving your request.  Please note that this means that we will seek instructions from the owner within this 7 days.   If appliances need replacing or quotes need to be obtained, this process can take longer.

Only URGENT REPAIRS will be accepted first informally but must be confirmed in writing as soon as possible. Urgent repairs are specialised form of maintenance and directly relate to basic issues of shelter.

Some examples are listed below.

  • A serious gas leak
  • A burst hot water unit
  • A dangerous electrical fault
  • Any fault or damage that causes the premises to be unsafe or not secure
  • Sewerage problem

Other examples are contained in your lease agreement (or the attached Pocket Guide for Tenants). If such repairs are necessary, you must immediately contact our office by email using the maintenance request form found on our website or by phoning our office on 07 3829 4000. In the event the matter occurs after hours and is an emergency, please contact one of the contractors listed below.

List of Tradespeople for Emergency After Hours

CONTRACTOR                                                CONTACT NUMBER                           CONTACT                   

Southeast Maintenance                                0411 224 221                                      Plumber – Nick

JCP Industries                                              0431 935 381                                      Electrician – Pete

Pool Werx Redland Bay                               07 3829 3953                                      Pool  

If you require any further information regarding Urgent Repairs, please refer to the selection on the RTA website

Tenant Details

Property Details

Maintenance Details