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About Us

Our Complaints Policy

At Ray White Redland Bay we value feedback on the level of service we provide. Our agency will consider every complaint made by a client or customer (the Complainant), and either accept the complaint, whether wholly or partly, or reject the complaint.

Complaints are requested to be made in writing, please download and fill in the  Complaints Register Form and return this either by fax, email, post or personal delivery.

  • FAX: (07) 3829 1777
  • EMAIL:
  • POST: PO BOX 7297, Redland Bay  QLD 4165
  • IN PERSON: Shop 34/35 Crn Stradbroke & Broadwater Tce, Redland Bay

Acknowledgement of receipt of complaint will be made within 24 hours. The agency will respond to the complainant, in writing, within seven (7) days, or at a later date, if agreed to by the Complainant.

If our agency accepts the complaint, we will arrange restitution (if applicable) within seven (7) days of our written response, or at a later date, if agreed to by the Complainant.

In the event that the Complainant is not accepted by this agency either in part, or wholly, then we will provide the Complainant with a separate document as per the Property Agents and Motor Dealer Act 2000 relevant Code of Conduct. This document provides full explanation of your rights and remedies as a consumer under the Act.

There are four (4) Codes of Conduct under the Property Agents and Motor Dealer act 2000, namely the:

  • Real Estate Agency Practice Code of Conduct
  • Resident Letting Agency Practice Code of Conduct
  • Auctioneering Practice Code of Conduct
  • Property Developer Practice Code of Conduct
For a copy of the relevant Code of Conduct, visit