It is a strict policy of this office that all maintenance requests are presented in writing/email before they can be acted upon. All maintenance is to be emailed to: firstname.lastname@example.org or alternatively you can fill in your details below.
Please note that all maintenance will be auctioned within 7 days of receiving your request. Please note that this means that we will seek instructions from the owner within this 7 days. If appliances need replacing or quotes need to be obtained, this process can take longer.
Only URGENT REPAIRS will be accepted first informally but must be confirmed in writing as soon as possible. Urgent repairs are specialised form of maintenance and directly relate to basic issues of shelter.
Some examples are listed below.
Other examples are contained in your lease agreement (or the attached Pocket Guide for Tenants). If such repairs are necessary, you must immediately contact our office by email using the maintenance request form found on our website or by phoning our office on 07 3829 4000. In the event the matter occurs after hours and is an emergency, please contact one of the contractors listed below.
List of Tradespeople for Emergency After Hours
CONTRACTOR CONTACT NUMBER CONTACT
Southeast Maintenance 0411 224 221 Plumber – Nick
JCP Industries 0431 935 381 Electrician – Pete
Pool Werx Redland Bay 07 3829 3953 Pool
If you require any further information regarding Urgent Repairs, please refer to the selection on the RTA website https://www.rta.qld.gov.au/Renting/During-a-tenancy/Maintenance-and-repairs